The eero 7 Troubleshooting Guide

Setting up a brand-new mesh system might feel like stepping into the future, especially here in Singapore, but with the eero 7 (and other eero models) you’ll soon realise it’s more about simplicity than complexity. Even though the eero 7 (and other eero models) brings Wi-Fi 7 performance, scalable whole-property coverage, and smart-home compatibility, it’s still the easy plug-and-play setup we know and love. It doesn’t mean you suddenly need a degree in networking to manage your home Wi-Fi.

Whether you’re looking to learn how to reset an eero router, how to hard reset, how to configure your new eero, or how to set up eero with an existing router, you can find out in either our in-house app or this guide. If you’ve got kids streaming, family working from home, or a gamer in the lounge, set up your eero in no time and enjoy Wi-Fi at the speed of life.

How to Set Up eero for the First Time

Setting up your eero is straightforward and simple. With coverage, speed and smart-home integration built in, it’s the perfect Wi-Fi router for home and more.

Connecting your eero gateway to the modem

1. Plug your eero gateway into the modem using the included Ethernet cable. 
2. Power on the device with the supplied adapter. 
3. Wait for the LED to flash white, signalling it’s ready for setup.

Using the eero app for guided setup

1. Download the eero app (iOS/Android).
2. Follow in-app prompts to create an account and name your network.
3. Set a Wi-Fi password during the guided process.

Adding extra eero devices for whole-home coverage

1. Place additional eeros wherever needed.
2. Plug each device in and use the app to link them to your network. 
3. Test coverage with a speed test in different rooms.

How to Set Up eero with an Existing Router

Many homes in Singapore continue to use an ISP-supplied modem/router combo, especially with fibre broadband. Good news: eero works alongside your existing hardware.

Option 1 – Using eero in Bridge Mode

• Keeps your ISP’s router as the DHCP server while eero provides Wi-Fi coverage.
• Best option for simplicity and avoiding double NAT issues.
• Steps: 
• Enable Bridge Mode in the eero app settings.
• Switch your modem/router from standard routing to bridge mode, then let eero take over Wi-Fi duties.

Option 2 – Double NAT Setup

• Both the ISP router and eero assign IP addresses.
• May cause issues with gaming, VPNs, or advanced configurations.
• Useful if your ISP’s equipment does not support Bridge Mode, or, you need to set up eero with an existing router.

How to Configure Your eero Network

Once your network is up and running, the fine-tuning begins. You’re not locked into “set and forget”. Let’s explore what you can control.

Adjusting Wi-Fi name and password

Your SSID (network name) and password are easily changed via the eero app. Rename your SSID for easy recognition, e.g., “Chen-Home” or similar, and update your password instantly if needed (say after guests, or if someone left the job). Keeps things secure and clear.

Setting up a guest network

Create a dedicated guest SSID for visitors. This keeps your personal devices and smart-home kit separate and more secure. With an eero mesh router setup, this is just a few taps in the app.

Using parental controls and content filtering with eero Secure

Cybersecurity is a big concern in Singapore. With eero Plus (optional add-on), you can:

• Pause internet access for specific devices (e.g., after bedtime).
• Block adult sites or filter content by age group.
• Monitor usage and receive weekly activity reports.

Device prioritisation for gaming, streaming or work calls

With heavier usage such as kids streaming, Mum or Dad on a Teams call, someone gaming, you can assign bandwidth priority to certain devices (e.g., a gaming console). This ensures smoother performance during heavy use. For someone playing online games, this feature helps reduce lag. This is one reason eero appeals to gamers and SMEs, though families remain the core focus.

How to Reset an eero Router

Even the best-designed networks sometimes need a reset. Here’s how to handle it.

Reboot

A simple reboot is your first step if something’s off — say a device won’t connect or speeds are odd. You can reboot a specific eero by pushing the reset button once, or pressing a button in the app.

Soft reset

Useful for refreshing the connection without wiping data.

• Press and hold the reset button until the LED flashes yellow (about 7 seconds).
• Keeps most settings, like SSID and password, intact.
• The LED will:
• Flash white on initial boot up.
• Flash blue as the eero establishes communication with the cloud — this could take up to two minutes.
• Return to solid white and show “online” in the app when connection is regained.
• If after two minutes the LED continues to flash blue or goes red, this may be due to the eero not receiving an internet connection.

Hard reset

This is a full reset that wipes all network configurations, user data, logs, and removes the eero from your network. Choose this if you’re selling or giving away your eero, moving home and want a fresh start, or major issues can’t be fixed with softer steps.

• Hold the reset button until the LED flashes red (approximately 15 seconds).
• Once it flashes red, release it.
• The LED will: 
• Flash white on initial boot up.
• Flash blue and stay flashing blue to indicate that it’s ready to be set up again in the app.
• Remember: this deletes all configurations and requires a full reinstall. Ensure you’ve backed up or noted any important network details. 

eero: Simple Solutions for Seamless Wi-Fi

Whether you’re setting up for the first time, integrating into an existing router, fine-tuning your network, or resetting to clear issues, the eero platform is built for ease, speed and reliability. With scalable whole-home mesh coverage, Wi-Fi 7 performance (up to 10 Gbps), smart-home compatibility and enhanced security, it’s more than just a Wi-Fi router, it's about improving Wi-Fi for all.

Families will appreciate the simplicity and transparency. Gamers and SMEs will appreciate the power and flexibility. And everyone will appreciate a network that “just works”.

Upgrade to the eero 7 today and enjoy effortless streaming, music and video calls, for Wi-Fi made simple for every home in Singapore.

Frequently Asked Questions about eero 7 Troubleshooting

How do I reset an eero without losing my Wi-Fi name and password?

Use the soft reset method: press and hold the reset button until the LED flashes yellow (about 7 seconds). This keeps your SSID and password intact.

Can I use eero with my existing router?

Yes, either via Bridge Mode (recommended) or Double NAT setup. Bridge Mode allows the ISP router to remain as DHCP server while eero provides Wi-Fi coverage.

If I do a hard reset, will all my settings be erased?

Yes. A hard reset wipes all configurations, user data and logs. It removes the eero from your network, and you’ll have to set it up again from scratch.

What’s the difference between eero and a regular Wi-Fi router?

Unlike a single point-router, eero is a mesh router system (or can be) that offers scalable whole-property coverage, smart-home compatibility, easy app-based management and future-proof performance (it’s a Wi-Fi 7 up to 10 Gbps router).

How do I configure a guest network on eero

In the app, go to Network Settings → Add Guest Network (or equivalent). Create a dedicated SSID for guests — this keeps your main devices separated and secure.